Grievance process
Last substantive update 28 Aug 2026
A named person handles complaints. The timelines below are our internal targets; the statutory timelines in force at launch govern and will be published here once confirmed by counsel.
Grievance officer
Email grievance@thedoctorindex.in. Include the page URL, what is wrong, and how to reach you. Every complaint is acknowledged within 24 hours with a reference number.
Timelines
| Type | Initial assessment | Resolution target |
|---|---|---|
| Impersonation, privacy breach, safety | 4 hours | 72 hours |
| Incorrect profile information | 24 hours | 3 business days |
| Review report or appeal | 24 hours | 48 hours |
| Data access, correction or erasure | 24 hours | As required by the DPDP Rules |
| Lawful order or court matter | Immediate escalation | As required by the order |
What happens to your complaint
- It is logged with evidence and assigned to a person who did not create the content in question.
- Serious allegations — malpractice, criminal conduct, fraud, threats — go to a trained escalation queue.
- Both parties to a dispute may appeal once. Appeals are decided by someone new to the case.
- The decision, reason and evidence are preserved privately.